Quote:
Originally Posted by standman
If many thought the last few months customer service was poor, well it’s about to get a damn sight worse as it was mostly Dan who fixed people’s issues. Let’s see how the commercial issues are in four weeks.
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It isn’t really customer service issues, it’s having good robust policies, systems and processes for things like ticket sales, but it’s been a pile of dog turd all the way through with people having to firefight rather than follow a system, the problem starts at the top, and as usual sh.t rolls downhill.