Thread: Dan Sear
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Old 7th September 2021, 18.49:37   #53-0 (permalink)
stevewxm
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Default Re: Dan Sear

Quote:
Originally Posted by standman View Post
If many thought the last few months customer service was poor, well it’s about to get a damn sight worse as it was mostly Dan who fixed people’s issues. Let’s see how the commercial issues are in four weeks.
It isn’t really customer service issues, it’s having good robust policies, systems and processes for things like ticket sales, but it’s been a pile of dog turd all the way through with people having to firefight rather than follow a system, the problem starts at the top, and as usual sh.t rolls downhill.
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