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Old 13th September 2021, 12.27:57   #33-0 (permalink)
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Racecourse Spot: MRS
Real Name: Dean
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Default Re: Email to Fleur and Geoff

Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you donít have them in stock.
*Gin being sold online when you donít have it in stock.
*Gin being sold cheaper in Morrisonís Supermarkets in Wales than the club even though the club is meant to have exclusive rights.
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasnít even arrived so they have to come back. Then they get sent out in post then not received so more long queues.
*Selling away match tickets without giving any priority to Season ticket holders.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid.
*Bottles being sold for same price as pints at Saturdays game v Woking.
*Persons in positions at the club that donít reply to supporters emails.
*Person in position at the club has left - own accord or pushed?
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday.

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts.

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.

You may say that these are ďteethingĒ issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I donít have an answer apart from hoping someone can get the message sent to someone else.
Itís strange that you start the email by saying they will already be aware of these issues but proceed to list them anyway.

Your point seems to be more questioning a lack of communication and wanting updates regarding what action is being taken to address various issues. However I donít feel a private business or football club needs to provide chapter and verse on whatís going on behind the scenes on a daily basis.

If I have an issue with Amazon I donít write an email to Jeff Bezos asking him to issue regular press communication on why my order hasnít been fulfilled and also any other perceived issue at Amazon.

Weíre all aware of the massive increase in demand for everything and gradually this will be resolved, but writing emails to the CEO and posting them on here comes across virtue signalling and point scoring.