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Old 13th September 2021, 15.13:56   #81-0 (permalink)
LWR
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Joined: Oct 2004
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by louisleftboot View Post
Exactly, I can live with most things as we have clearly invested in the football side of things, which is the number 1 reason why we all care about the club. Not why a bottle costs the same as a pint.
It boggles my mind that they think a CEO should be bothering with some of these customer complaints. When some of them are so trivial its comical.

When some of the season ticket issues were occuring I did expect some comment.

But things like people moaning the scoreboard was working.... laughable. If you have minor gripes thats what the people on the frontline are for.

When you look at the overview, from the sponsership, to the amount of season tickets and shirts sold. None of that is attributable to her, but essentially those big numbers and the turnover is all that matters for her.

People can talk about customer experience etc and the turnover being effected in the long run. But it won't, the ticketing situation will improve. And If anything demand seems to be going up. Therefore she has zero to worry about.
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