Genuine feedback ( not a moan!) WST membership sign up - RedPassion.co.uk

redtalk · 5th July 2017, 10.19:12

I will be sending this direct to the WST but wanted to further provide an example to the wider fan base of the need for improvement on WST admin side.

I, after a few years absence decided to sign backup for WST membership a couple of weeks ago. The signup page is not particularly user friendly, but not hard to do.

After signing up, i received an auto email saying "order received" and this was a couple of weeks ago. I have not received a welcome/welcome back email listing all the benefits of membership, neither has my email address been added to any emailing groups, such as announcing new signings etc.

Going forward I would like to see the following

If new, returning members signup, would it be possible to send auto emails with a standard welcome etc etc?

When a signup is complete, the members email address should be added to all relevant email lists asap

Please have a rethink of the layout of membership signup, it could be far more user friendly.

As a long distance fan i feel somewhat detached with the club, through no ones fault of course, but small things like the above would make a difference to fans such as myself.

B10Red · 5th July 2017, 10.41:47

They have mixed up my membership with another lad. He has paid, but its in my name... so I can't buy a replacement and he won't get the benefits.

Asked a couple times for this to be fixed, but nobody seems to know how.

A minor issue in an otherwise hard working group.

redtalk · 5th July 2017, 10.47:40

Quote:

Originally Posted by B10Red

They have mixed up my membership with another lad. He has paid, but its in my name... so I can't buy a replacement and he won't get the benefits.

Asked a couple times for this to be fixed, but nobody seems to know how.

A minor issue in an otherwise hard working group.

I agree in the grand scheme of things minor, but the whole point of its existence is to have a healthy membership base, its bread and butter so to speak.

B10Red · 5th July 2017, 11.03:21

Quote:

Originally Posted by redtalk

I agree in the grand scheme of things minor, but the whole point of its existence is to have a healthy membership base, its bread and butter so to speak.

They've revamped the website, maybe they'll move onto WST soon

diablo1981 · 5th July 2017, 11.05:30

It's getting to the point where it's actually difficult to sign up.

Think how many people are being put off? basic stuff.
Posted via mobile theme

Kenny_Powers · 5th July 2017, 11.31:39

I no longer receive any correspondence from wst about my membership or anything wst related at all. No nice one for renewing again email or here are your wst discounts for blah blah blah. Bit poor really
Posted via mobile theme

midlandred · 5th July 2017, 14.41:04

WST doing a good job, and I get all the notifications, but I wish they would sort out the annual subscription date. I pay by Paypal every January for a year, but still get notifications that my membership ends in June. For easy administration I suggest everybody pays at the same time. The could ask everybody that pays in January to pay a six month subscription to bring everybody in line

reggae boy · 5th July 2017, 14.52:54

No new membership card,said I'd paid,nothing since then

Inside Left · 5th July 2017, 15.35:08

Membership matters were discussed at the AGM of the WST and top table said they were working on improvements. They are volunteer members who put in the hours to please take that into account. The clerk of the WST also said there was a need to engage with members and I am sure this is being worked on.

5th July 2017, 10.19:12	#1-0 (permalink)
redtalk Club Captain Joined: Oct 2004 Racecourse Spot: Real Name: Twitter: @	Genuine feedback ( not a moan!) WST membership sign up I will be sending this direct to the WST but wanted to further provide an example to the wider fan base of the need for improvement on WST admin side. I, after a few years absence decided to sign backup for WST membership a couple of weeks ago. The signup page is not particularly user friendly, but not hard to do. After signing up, i received an auto email saying "order received" and this was a couple of weeks ago. I have not received a welcome/welcome back email listing all the benefits of membership, neither has my email address been added to any emailing groups, such as announcing new signings etc. Going forward I would like to see the following If new, returning members signup, would it be possible to send auto emails with a standard welcome etc etc? When a signup is complete, the members email address should be added to all relevant email lists asap Please have a rethink of the layout of membership signup, it could be far more user friendly. As a long distance fan i feel somewhat detached with the club, through no ones fault of course, but small things like the above would make a difference to fans such as myself.

5th July 2017, 10.41:47	#2-0 (permalink)
B10Red Squad Player Joined: May 2017 Racecourse Spot: Yale Stand Real Name: Twitter: @	Re: Genuine feedback ( not a moan!) WST membership sign up They have mixed up my membership with another lad. He has paid, but its in my name... so I can't buy a replacement and he won't get the benefits. Asked a couple times for this to be fixed, but nobody seems to know how. A minor issue in an otherwise hard working group.

5th July 2017, 11.05:30	#5-0 (permalink)
diablo1981 Legend Joined: Jul 2010 Racecourse Spot: Real Name: Twitter: @	Re: Genuine feedback ( not a moan!) WST membership sign up It's getting to the point where it's actually difficult to sign up. Think how many people are being put off? basic stuff. Posted via mobile theme

5th July 2017, 11.31:39	#6-0 (permalink)
Kenny_Powers Squad Player Joined: Jul 2012 Racecourse Spot: ERS/GUS Real Name: Twitter: @	Re: Genuine feedback ( not a moan!) WST membership sign up I no longer receive any correspondence from wst about my membership or anything wst related at all. No nice one for renewing again email or here are your wst discounts for blah blah blah. Bit poor really Posted via mobile theme

5th July 2017, 14.41:04	#7-0 (permalink)
midlandred Squad Player Joined: Oct 2004 Racecourse Spot: Real Name: Twitter: @	Re: Genuine feedback ( not a moan!) WST membership sign up WST doing a good job, and I get all the notifications, but I wish they would sort out the annual subscription date. I pay by Paypal every January for a year, but still get notifications that my membership ends in June. For easy administration I suggest everybody pays at the same time. The could ask everybody that pays in January to pay a six month subscription to bring everybody in line

5th July 2017, 14.52:54	#8-0 (permalink)
reggae boy Squad Player Joined: Mar 2012 Racecourse Spot: ers Real Name: none given Twitter: @	Re: Genuine feedback ( not a moan!) WST membership sign up No new membership card,said I'd paid,nothing since then

5th July 2017, 15.35:08	#9-0 (permalink)
Inside Left Due a Testimonial Joined: Jul 2012 Racecourse Spot: Real Name: Twitter: @	Re: Genuine feedback ( not a moan!) WST membership sign up Membership matters were discussed at the AGM of the WST and top table said they were working on improvements. They are volunteer members who put in the hours to please take that into account. The clerk of the WST also said there was a need to engage with members and I am sure this is being worked on.