The board

[Quay Red]

Originally Posted by The Only Way Is Up

You run a business.

A small percentage of your customers criticise the way that you operate, more in the hope of influencing others to have similar opinions than to make a success of the business.

You give them every opportunity to write to you with their ideas, and you run face-to-face meetings at which they can voice their opinions. They don't take advantage of these. Some are shy and retiring people, embarrassed to face the club's directors and management with the questions and opinions they want to make.


Over a period, you start to realise that these few people are more interested in criticising you and your club in a pub with their mates, or sitting behind an anonymous keyboard than working with you. If they can't be bothered to engage with you, are their opinions serious enough to be considered?


Some of your contacts tell you that it is the same few names that criticise you all the time.


Despite their opinions, your business improves each year, little by little, and the vast majority of your customers support you wholeheartedly, buying from you in greater numbers every year.


Sadly, some of the products that your business markets aren't as good as you were promised. Because of that, you change your stock in the interest of providing your customers with what they want. Your managers sometimes let you down. the ones that are even slightly successful want better jobs with more pay, and leave you before they have truly proved their worth. Your customers blame you for this, saying that you should pay the managers more, and that you want to see managers that have been more successful elsewhere, even though they want even more money to join you than the ones who left were being paid by their new employers.


You narrowly miss an award for the two most successful businesses in your field, and this was because one of the judges made several wrong decisions that went in your competitor's favour - even though that competitor had been seen cheating.


You invite your customers to review the last year with you, hoping that you can find common ground to take your business forward - after all they are all shareholders. How many will turn up this time?

Best wishes,
Carly Simon.


(Hums "if you think this song is about you....")

Pretty accurate summary.

[Quay Red]

Originally Posted by pagl

If football was like a pub business then fine but it isnt.
Its about success on the pitch, thats what the punters want.
Having 1 poor beer or burger and cue mass complaints isnt how it goes.

Hums “blinded by the light”.

Agree that we all want success on the pitch but we have to earn it.

[pagl]

Originally Posted by Quay Red

Agree that we all want success on the pitch but we have to earn it.

Totally agree. Earning it comes at a price and a bit of luck.
The better decisions you make the luckier you seem to get.

[roy the rover]

Vote with your feet.

[petered]

Originally Posted by wafc1926

But can WST members actually change anything? A Board Resolution needs only a simple majority to get approval whereas a Members' Resolution requires a two-thirds majority. This makes it very difficult for the latter to get passed. Even if it does there is no guarantee the WST board will take it forward as official policy......witness last year's DSA Second Platform plans. As for making changes at the top level i.e. the WAFC board .....well just forget it !

Makes sense really though. If Trust members only needed a majority for every resolution it would be mayhem. At least with a two thirds then you know whatever is being voted for is probably the best plan.

[wafc1926]

Originally Posted by petered

Makes sense really though. If Trust members only needed a majority for every resolution it would be mayhem. At least with a two thirds then you know whatever is being voted for is probably the best plan.

By your logic it should be a two thirds majority for every Resolution. Or are you suggesting that the WST board always knows best?

[John Neals Dynasty]

Originally Posted by The Only Way Is Up

You run a business.

A small percentage of your customers criticise the way that you operate, more in the hope of influencing others to have similar opinions than to make a success of the business.

You give them every opportunity to write to you with their ideas, and you run face-to-face meetings at which they can voice their opinions. They don't take advantage of these. Some are shy and retiring people, embarrassed to face the club's directors and management with the questions and opinions they want to make.


Over a period, you start to realise that these few people are more interested in criticising you and your club in a pub with their mates, or sitting behind an anonymous keyboard than working with you. If they can't be bothered to engage with you, are their opinions serious enough to be considered?


Some of your contacts tell you that it is the same few names that criticise you all the time.


Despite their opinions, your business improves each year, little by little, and the vast majority of your customers support you wholeheartedly, buying from you in greater numbers every year.


Sadly, some of the products that your business markets aren't as good as you were promised. Because of that, you change your stock in the interest of providing your customers with what they want. Your managers sometimes let you down. the ones that are even slightly successful want better jobs with more pay, and leave you before they have truly proved their worth. Your customers blame you for this, saying that you should pay the managers more, and that you want to see managers that have been more successful elsewhere, even though they want even more money to join you than the ones who left were being paid by their new employers.


You narrowly miss an award for the two most successful businesses in your field, and this was because one of the judges made several wrong decisions that went in your competitor's favour - even though that competitor had been seen cheating.


You invite your customers to review the last year with you, hoping that you can find common ground to take your business forward - after all they are all shareholders. How many will turn up this time?

Best wishes,
Carly Simon.


(Hums "if you think this song is about you....")

It don't matter how many dissenters turn up the flock of sheep will surround the the clowns and they will be protected with rabid nodding dogs.
Posted via mobile theme

[Alan Attack]

Originally Posted by John Neals Dynasty

It don't matter how many dissenters turn up the flock of sheep will surround the the clowns and they will be protected with rabid nodding dogs.
Posted via mobile theme

“Rabid nodding dogs”. I like it.

[GiggityGiggityGiggityGoo]

Originally Posted by John Neals Dynasty

It don't matter how many dissenters turn up the flock of sheep will surround the the clowns and they will be protected with rabid nodding dogs.
Posted via mobile theme

Those in touch get ignored if the football club board dont like the suggestions, those being student tickets, although after mentioning it on here a year later people were in touch, suggesting a thread similar to the popular one asking questions to club staff rather than all this Chinese whispers stuff they love to be involved with and suggestions on how to improve the CoE both on here and privately....