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Old 9th January 2020, 21.12:46   #41-0 (permalink)
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Default Re: Realistic Changes to Our Club

I've sold my shares in Kellog's!
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Old 9th January 2020, 21.53:40   #42-0 (permalink)
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Quote:
Originally Posted by NewportRoadEnd View Post
I work in a utility company so different - but tracking these across to our leadership team

Our Director of Operations does what WFC call Line Management.
Our CEO and two NEDs split what WFC called ‘board governance’
Our HR Director does what WFC call HR.
Our Head of Comms does the Communications bit.
Our Director of Regulation does Business Strategy.

6-8 people working full time to do the eqv of a job that Spencer Harris does part time. I report directly to one of those so have first hand experience. Doing two of those jobs at our place (1600 colleagues) would be utterly impossible.

Also, lots of conversation here on the use of RACI. The way SH has articulated it shows he doesn’t understand it. It’s a project management tool that sets out responsibilities, not a performance management tool.
In every walk of life you also need answers - an answer or authorisation / agreement to proceed can go on to unlock 6 more actions and so on and so on involving far more people - but how can we realistically function like a smooth oiled engine if the bloke at the ships wheel is employed somewhere else and presumably for a great majority of the time non - functional ?
As the saying goes 'too many cooks spoil the broth or perhaps in our case we haven't got the cook in the kitchen long enough to even get the pan on the boil !'
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Old 9th January 2020, 22.35:00   #43-0 (permalink)
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Originally Posted by mold road trendy View Post
This was brought up at meet the manager night, the politician answer was it would cost about £80k for fulltime CEO and we are doing alright !! When questioned again about it & it's flaws , the answer was ...we are going around in circles here, let's move to next question !!!
As DelBoy might say 'We have players who dont perform, a manager who cannot manage to get the players playing and a coach who has managed make the players worse than they were before they joined the club.'


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Old 9th January 2020, 23.39:54   #44-0 (permalink)
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Got to say bit fed up of people misunderstanding what a RACI actually is. I totally understand why people dont get it. Its nothing to do woth corporate culture.

Its a tool predominantly used in project management where you have a matrix management approach to leading the activities of a number of people.

I could explain how they should work, but nobody cares. However the context of its use and its application at the football club is just totally wrong. It highlights a worrying point though.

Spencers job is in project management now I believe (seems like he is in a lesser role than his HR directors job now?). He seems to be employing tools and techniques he is familiar with despite them being out of context. Its a bit worrying that they are so devoid of ideas that they believe the principles of project management in a fmcg organisation are directly transferrable to running a football club.
No need to feel fed up, everyones interpretation of RACI is different.

It seems fairly obvious that project management and a matrix management approach are more likely to be found within corporate culture (companies with a large number of employees) such as fmcs organisations than down at the local corner shop.

When you study the long list of SH's responsibilities at WAFC it is profoundly ridiculous. No one who has a busy full time job could undertake all of that as a volunteer and do it successfully. What it looks like is a list to satisfy and justify a sense of control and influence, rather than indicate a true reflection of responsible performance.
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Old 10th January 2020, 04.45:07   #45-0 (permalink)
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I'd hazard a theory that there are any number of professional football club chairmen (and women) who have full-time roles with their businesses and are only working as f.c. chairs on an as-and-when necessary basis.

There are obviously some roles at the club that are full time - Geraint's being one of those for example. A list of those roles would be good to see in order that we - as owners, remember! - can help judge whether or not the line manager should be full-time or part time.

The list of Harris's duties does seem excessive, but if he was only performing each one of them on an occasional basis, would they be excessive in reality? A silly example perhaps would be a man working alone in his business buying and selling on the internet. He would be the I.T. expert, the salesman, the HR expert, the office boy, the accounts clerk, and would even be the office cleaner. However, as he's the only person on the premises his office cleaning duties might only take a few minutes a week running around with a vacuum cleaner... see what I mean?

Not many of us on RP will know exactly what is involved in running the club from top to bottom, and can have no idea therefore about staffing levels needed or the hours required to fulfill the duties.

Another more relevant example might seem to be that of the coach. Does it seem reasonable for a coach to work only one day (for how many hours?) with a squad of 30 players who work for what seems to be only a few hours a day 5 days a week (if that!)

Large companies often involve their middle management in interminable meetings. I deal with one in particular employing over 1,000 staff where my contact there is very rarely available when required by customers. "Sorry - he's in a meeting" is the regular and tedious reply to calls. Do people who volunteer for smaller businesses from such organisations bring with them the constant need to be "in meetings" rather than getting to grips with actual problem solving? I do get the need for some meetings to discuss and analyse solutions with colleagues, but there's more to running a business than that.

The guy above who's always in a meeting when I need him loses many sales to his competition when he can't be contacted...but that's no reason to extend his working hours from 40 to 80 a week. Better to address the time-management structure of the business instead.

Last edited by The Only Way Is Up; 10th January 2020 at 04.49:22..
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Old 10th January 2020, 07.38:41   #46-0 (permalink)
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Default Re: Realistic Changes to Our Club

Quote:
Originally Posted by eosceiriog View Post
It is also a symptom of how bad things are.

The club is a small business it needs much much less beuarocaracy, a lighter touch and to be fleeter of foot.
Amen to that.

Essentially, we have neither the money nor the personnel to have a complex structure in place. We seem unwilling or unable to employ a CEO to manage the club on a day-to-day basis, with a Board supervising him.

We currently — by necessity — have a Board doing the work and being responsible for supervising their actions and outcomes. Unless those individuals are very self-critical they cannot possibly do both roles well.

With the limited resources available, our best compromise, IMHO, is to have a genuine chairman — for ease, let’s call them the WST Chairman — who does no ‘hands on’ work but just supervises, and. Board below him that does a combination of work and supervision.

Ideally, we should have: a CEO who manages all non-football stuff, and reports to the Board; and a DoF who supports a competent manager.

Spencer has assumed too much work and responsibility, which inevitably means folk do too much to too low a standard.

Essentially, we have a structure that is not fit for purpose, and individuals who have been in post for too long and they have become unaccountable to the owners — the WST members, except we ain’t, because there is only one share and that is held by the WST Chairman.

Oh, and top of that, we have a crap football team and set-up. Mustn’t forget that.
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Old 10th January 2020, 10.11:35   #47-0 (permalink)
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Default Re: Realistic Changes to Our Club

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Originally Posted by Prodigal Dragon View Post
Amen to that.

Essentially, we have neither the money nor the personnel to have a complex structure in place. We seem unwilling or unable to employ a CEO to manage the club on a day-to-day basis, with a Board supervising him.

We currently — by necessity — have a Board doing the work and being responsible for supervising their actions and outcomes. Unless those individuals are very self-critical they cannot possibly do both roles well.

With the limited resources available, our best compromise, IMHO, is to have a genuine chairman — for ease, let’s call them the WST Chairman — who does no ‘hands on’ work but just supervises, and. Board below him that does a combination of work and supervision.

Ideally, we should have: a CEO who manages all non-football stuff, and reports to the Board; and a DoF who supports a competent manager.

Spencer has assumed too much work and responsibility, which inevitably means folk do too much to too low a standard.

Essentially, we have a structure that is not fit for purpose, and individuals who have been in post for too long and they have become unaccountable to the owners — the WST members, except we ain’t, because there is only one share and that is held by the WST Chairman.

Oh, and top of that, we have a crap football team and set-up. Mustn’t forget that.
I'm seriously afraid of it being Amen to the club.
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Old 10th January 2020, 10.18:24   #48-0 (permalink)
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We need to say goodbye to Spencer 'ego' Harris, 'history boy' Jones and the IT nerd!
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Old 10th January 2020, 10.24:20   #49-0 (permalink)
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Default Re: Realistic Changes to Our Club

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Originally Posted by Welsh Kiwi View Post
[/B]

Sadly, I agree with this. The structure and set up is wrong. It's a defensive territorial culture that exists amongst the two boards. It doesn't embrace outside interests or even encourage talent from within the wider fan base, it obstinates and it resists change.

You can not be 100% risk adverse when running a football club and still hope for success. Football is a risk as soon as the ref blows the whistle.

Supporters Direct (SD) have already merged with Football Supporters Federation (FSF) to become the Football Supporters Association (FSA) and it would be helpful if this strategy inspired the WST board and WAFC board to do similar, so between them they could figure out the priorities of ownership and responsibility to trust members and the priorities of running a successful football club as a core business activity and principal income generator.

We all know too many cooks spoil the broth. And our club broth is sadly hard to stomach at the moment.
Totally agree WK
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Old 10th January 2020, 10.25:56   #50-0 (permalink)
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Quote:
Originally Posted by eosceiriog View Post
It is also a symptom of how bad things are.

The club is a small business it needs much much less beuarocaracy, a lighter touch and to be fleeter of foot.
I agree and have been making this point for some time
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