WST Statement: Season ticket refund update - RedPassion.co.uk

Rob · 9th May 2020, 10.42:17

Several members have contacted us on this subject and it has been discussed at Board level. Our estimates are that a full refund would see a cost to the club of around £100k.

At this stage we are in lockdown and cannot make any firm decisions regarding refunds. A further practical issue is that all of our staff are furloughed and we have nobody to manage the transactions.

When the situation becomes clearer and the lockdown is lifted there will be a further communication regarding this matter.

https://wst.org.uk/wp/?p=1251

Hightown Brymbo Red · 9th May 2020, 11.04:15

£100 k..As I suggested on another theme.Club wont have that sort of money

northwalian dragon · 9th May 2020, 11.30:13

Quote:

Originally Posted by Hightown Brymbo Red

£100 k..As I suggested on another theme.Club wont have that sort of money

I'm sure they could lend it from someone

ugarte007 · 9th May 2020, 11.47:33

Quote:

Originally Posted by northwalian dragon

I'm sure they could lend it from someone

Ha !

The Only Way Is Up · 9th May 2020, 12.23:51

£100K assumes - as stated by them - a FULL refund. That's a problem for any organistion considering a move like that, and we already know from many earlier posts on the subject that many ST holders do not want a refund, preferring that the money be used for appropriate club purposes.

As they have stated, "when the situation becomes clearer... there will be a further communication on this matter."

While that might be the only option for them from an accountancy perspective, I do feel for those few ST holders who may be desperate for cash by now - let alone then.

sparky · 9th May 2020, 12.49:37

Quote:

Originally Posted by northwalian dragon

I'm sure they could lend it from someone

No need. We could do without having to dip into so soon, but maybe now is the time to release some funds from the Danny Ward account to tied us over.

Woody · 9th May 2020, 12.57:41

I can’t see how you could not refund a percentage of season ticket fees based on what has not been played, you can’t take money for something that hasn’t been delivered, no matter how damaging. There’s no doubt a vast majority would not require this refund, but people’s circumstances are different. There’s no sign of football being played this year, we now become a resource for the community, so the sooner money is refunded to the ones that need it the better.

Bagger Vance · 9th May 2020, 13.13:11

There is a consumer rights issue here - people have paid for a product that was not delivered in full. However harsh there is a lawful element under the Consumer Rights Act of 2015. If a service is not delivered to the level expected it must be bought to the level expected or a refund must be offered. The club unfortunately has a lawful duty to provide refunds that it cannot ignore. Each consumer has the right to reject the refund if their financial position is such that they feel they wish to keep it but a refund legally must be offered.

Cenotaff · 9th May 2020, 13.33:13

Lockdown is no barrier to the board discussing all these issues that are popping up, one after another but it stops them from making a decision on offering a partial refund?

Nobody is asking for a full refund, most people aren't even asking for a partial refund. As a community club though it'd be nice if they thought of their community and those who are down to the bare bones financially.

What situation needs to become clearer? This season is over with ffs.

9th May 2020, 10.42:17	#1-0 (permalink)
Rob Due a Testimonial (info 1 & 2) (info) Joined: Oct 2004 Racecourse Spot: Yale Stand Real Name: Rob Twitter: @	WST Statement: Season ticket refund update Several members have contacted us on this subject and it has been discussed at Board level. Our estimates are that a full refund would see a cost to the club of around £100k. At this stage we are in lockdown and cannot make any firm decisions regarding refunds. A further practical issue is that all of our staff are furloughed and we have nobody to manage the transactions. When the situation becomes clearer and the lockdown is lifted there will be a further communication regarding this matter. https://wst.org.uk/wp/?p=1251

9th May 2020, 11.04:15	#2-0 (permalink)
Hightown Brymbo Red Legend (info 1 & 2) (info) Joined: Jun 2010 Racecourse Spot: MRS Real Name: Garry Twitter: @	Re: WST Statement: Season ticket refund update £100 k..As I suggested on another theme.Club wont have that sort of money

9th May 2020, 12.23:51	#5-0 (permalink)
The Only Way Is Up First Teamer (info 1 & 2) Joined: Jul 2010 Racecourse Spot: none given Real Name: none given Twitter: @	Re: WST Statement: Season ticket refund update £100K assumes - as stated by them - a FULL refund. That's a problem for any organistion considering a move like that, and we already know from many earlier posts on the subject that many ST holders do not want a refund, preferring that the money be used for appropriate club purposes. As they have stated, "when the situation becomes clearer... there will be a further communication on this matter." While that might be the only option for them from an accountancy perspective, I do feel for those few ST holders who may be desperate for cash by now - let alone then.

9th May 2020, 12.57:41	#7-0 (permalink)
Woody Club Captain Joined: Oct 2011 Racecourse Spot: GUS Real Name: Woody Twitter: @	Re: WST Statement: Season ticket refund update I can’t see how you could not refund a percentage of season ticket fees based on what has not been played, you can’t take money for something that hasn’t been delivered, no matter how damaging. There’s no doubt a vast majority would not require this refund, but people’s circumstances are different. There’s no sign of football being played this year, we now become a resource for the community, so the sooner money is refunded to the ones that need it the better.

9th May 2020, 13.13:11	#8-0 (permalink)
Bagger Vance retired & running a pub Joined: Mar 2010 Racecourse Spot: Yale Real Name: Will Smith Twitter: @	Re: WST Statement: Season ticket refund update There is a consumer rights issue here - people have paid for a product that was not delivered in full. However harsh there is a lawful element under the Consumer Rights Act of 2015. If a service is not delivered to the level expected it must be bought to the level expected or a refund must be offered. The club unfortunately has a lawful duty to provide refunds that it cannot ignore. Each consumer has the right to reject the refund if their financial position is such that they feel they wish to keep it but a refund legally must be offered. __________________ If you really want to do something you will find a way, if you don't you will find an excuse.

9th May 2020, 13.33:13	#9-0 (permalink)
Cenotaff Part Time ITV4 Pundit Joined: Oct 2004 Racecourse Spot: Real Name: Twitter: @	Re: WST Statement: Season ticket refund update Lockdown is no barrier to the board discussing all these issues that are popping up, one after another but it stops them from making a decision on offering a partial refund? Nobody is asking for a full refund, most people aren't even asking for a partial refund. As a community club though it'd be nice if they thought of their community and those who are down to the bare bones financially. What situation needs to become clearer? This season is over with ffs.