Dan Sear

[3pmsaturday]

Originally Posted by oldtimer

Maybe the people at the top are being professional but those down the line have been used to amateur ways?

Think the professionals have been trying to get those amateurs back to sort it out. Thats not point scoring, the club will get it sorted but I think dissing the fans that (granted lower numbers) managed the club proficiently in these areas and great servants like Dan is a low blow.

As I say I am sure they will get these things fixed but its horrifically mismanaged thus far off the pitch..

[Rhosymedre Red]

His last words.

The last 8 years have been an absolute privilege working at the club I’ve supported all my life, now however it’s time to move on and look for a new challenge.

I’ll be there as a fan, I’ll be there if help is needed and I wish the club every success going forward.

[GarryOggy]

Originally Posted by Prodigal Dragon

Who, in your opinion, is doing the burying? And why?

The club is still undergoing an administrative review and change as we transition from the WST model to that demanded by R&R and their executive and management team. Change is never easy, especially when it has to be introduced whilst still having to learn about the business and manage it effectively.

The demand for tickets and produce is enormous, and has clearly challenged the club to deliver timely and effectively. Clearly, many of the reasons for the cock-ups are beyond the club’s control, but we fans will inevitably look at how our club is being managed. Those who say it is no longer our concern miss the point. This is not Waitrose or B&Q we are supporting with our time and money; it’s Wrexham AFC. There is no alternative for the regular supporters, but there are Premier League alternatives for those we are trying to pry away from BT Sport, Sky or Old Trafford.

The club needs someone dedicated to creating and maintaining a data-base of fans, and ensuring it is compatible with the ‘ticketmaster’ software. The fact that other clubs have had similar issues suggests the problem is mostly with their software. Certainly the UI is poorly designed and frustrating, whenever folk can actually access it. Why was ticketmaster chosen ahead of other systems? Who was responsible for asking the technical questions? And who signed up to it? We may be over the ST hump, but the match-day purchase of remaining tickets needs resolving ASAP.

Dan Sear may have been responsible for some aspects of the ticketing fiasco, but I cannot believe he is the one accountable for it. Again, it’s a concern we are losing someone most fans trust when the club is clearly operating at ‘maxi-chat’ and with too few staff.

Finally, the recent update from the club is welcome, suggesting someone is finally communicating effectively with the fan-base. That is a welcome, positive and necessary act! Saturday will see a very large crowd at the Racecourse. Let’s hope the staff numbers have been increased behind the various bars because folk will demand good service ahead of a good, winning performance on the pitch. Success cannot be guaranteed, but poor service cannot be tolerated!

I am not suggesting buried deliberately. They are obviously overwhelmed and haven't anticipated the interest in merchandise, tickets etc

[pricey]

Originally Posted by therealwelshwayne

from since i first communicated with the club shop over 30 years, it has always been poor at communicating as well as telling the odd porky that a five year old could see through.

Nobody addressed that and so that became the norm as expected business practice, thus it became years out of date. This was actually exacerbated under the wst reign.

we faux again?

[billy]

Originally Posted by Wrexhamforever95

You’d forget FR is actually with the club, she’s that quiet & the commercial side isn’t improving? Strange to say the least

Would agree with you, Fleur in my opinion should be thinking of issuing a few pics of the work done in the concourse area , ticket update. Is the work complete?. Might convince fans to buy a ticket for the wrexrent stand knowing the facilities have been updated making the area a more enjoyable experience

[jonesfach]

Originally Posted by billy

Would agree with you, Fleur in my opinion should be thinking of issuing a few pics of the work done in the concourse area , ticket update. Is the work complete?. Might convince fans to buy a ticket for the wrexrent stand knowing the facilities have been updated making the area a more enjoyable experience

Yes I’ve thought the same

[Prodigal Dragon]

Originally Posted by Iesty

or lets its voicemail become full so you cant leave messages

Originally Posted by GarryOggy

I am not suggesting buried deliberately. They are obviously overwhelmed and haven't anticipated the interest in merchandise, tickets etc

Thanks for your response. Too much unanticipated work, too few people, and processes that need reviewing. There is a vast difference between leadership and management, and that requires HK to look at how things are going and what improvements can be implemented quickly. Rome wasn’t built in a day, so few expect miracles overnight.

[WrexhamO]

Just checked the vacancies section on the club website and there are only match day roles available.

I'd have thought expanding the commercial staff, in order to cope with the increased demand, would have been a priority.

[Dougie Davies]

Originally Posted by WrexhamO

Just checked the vacancies section on the club website and there are only match day roles available.

I'd have thought expanding the commercial staff, in order to cope with the increased demand, would have been a priority.

Madness that no extra staff have been employed in the shop especially with the huge demand for tickets and merch

[wonderboy]

Shaun Harvey… Anyone seen Matty there recently? As I haven’t.