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Old 9th September 2021, 10.11:12   #163-0 (permalink)
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Default Re: Dan Sear

Quote:
Originally Posted by Quay Red View Post
Dan Sear was an exemplary employee. I wish him well in his next job. and feel sorry for him over the hand he was recently dealt. It must have been a nightmare.
I'm beginning to think that the concerted effort to achieve success, on the field, is at the expense of the ordinary fan and the most loyal supporters. I expected change but hoped it would be done in a considered way.
A ticketing system that worked ( 8,500 fans previously catered for) has been ditched for a labour intensive system whereby tickets have to be posted out.
Print at home or on the phone tickets have got to be the way forward. It seems ridiculous in this day and age that the technology available is ignored.
We have on going ground improvements for fans inside the ground but still need turnstile operators to scan tickets. Most forward thinking clubs have digital readers at the gates.
Limited access to the Cent for those that can pay for it (Max 120) No access to the 1864 suite. Poor access to concourse bars and no improvement in catering whilst expecting supporters to turn up early to avoid queuing.
The Turf and Maesgwyn have got it right and are looking after the fans and their business. The club needs to have a review of it's policies. Football is nothing without fans. Those that support a winning team can be fickle, Those that support the club are there for life. Don't lose their trust.
Exactly.

Who decided to use Ticketmaster and why?

I find it difficult to believe Dan was responsible for that decision, but seemingly responsible for trying to make it work.

If staff are underperforming — and there is no evidence Dan was per se — then he should be warned and given help.
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Old 9th September 2021, 10.11:52   #164-0 (permalink)
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Default Re: Dan Sear

90% of what the new regime has done so far has been great but I’m surprised the retail and ticketing functions have operated as they have done. From the outside looking in, they seem to be incredibly short staffed, which is surprising given they have had 7 months to recruit some staff.
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Old 9th September 2021, 10.14:37   #165-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by Prodigal Dragon View Post
IF!

And who’s crying?
Quote:
Originally Posted by Rhosymedre Red View Post
His last words.

The last 8 years have been an absolute privilege working at the club I’ve supported all my life, now however it’s time to move on and look for a new challenge.

I’ll be there as a fan, I’ll be there if help is needed and I wish the club every success going forward.
Bloody hell the bloke hasn't died
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Old 9th September 2021, 10.14:53   #166-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by Liverpool Red View Post
90% of what the new regime has done so far has been great but I’m surprised the retail and ticketing functions have operated as they have done. From the outside looking in, they seem to be incredibly short staffed, which is surprising given they have had 7 months to recruit some staff.
Agree. They were understaffed even without the ticketing fiasco. Add that to the mix and it’s amazing they they have done what they have done.
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Old 9th September 2021, 10.19:32   #167-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by WXMWELSH85 View Post
Yep very similar story - also to many stories on twitter about people not getting responses to emails regarding missing shirts and gin!
I have to admit it has taken me about 5 weeks to get an answer on both my membership number, no email ever sent, and my gin, still waiting. I have had emails from Geoff Scott and Geraint Parry on the issues. Interestingly was told that the retail manager had been off hence the lack of response from them. No one tasked with covering for time off?
The gin orders had been outsourced and to rectify the club would send from the retail stock. Advised this was posted Monday, yet to arrive but expect to receive in the next few days.
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Old 9th September 2021, 10.23:11   #168-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by Birdy View Post
Seriously? Us fans don't make the business decisions anymore (thank god). Dan has made his choice it's nothing to do with us, just worry about the football.
The question here is surely, was it his choice to leave or was he placed in such a position that gave him no alternative. Given his past commitment to the Club, it is difficult to understand his motives to resign and leave so abruptly.

I fully understand that it is the prerogative of the Club officials to make decisions on staffing and not that of the fans. However, having read through the outstanding references provided by fans on this platform, without further knowledge of events leading up to his departure,it is difficult to understand the reasoning.

In the event that Matt has also left; nothing has been confirmed in that respect, it would then surely require some form of questions to be asked where two trusted and well thought of managers' services are suddenly dispensed with.
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Old 9th September 2021, 10.25:46   #169-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by waxcrayon View Post
Been a shit show for a while now with tickets and gin gate if he was responsible why is everyone crying
He wasn’t responsible though was he?

The specific issue is related to the technology we use, and the lack of preparation and implementation of it. The roll out of ticketmaster and it’s efficacy and aligning with our processes is absolute a decision that falls on senior management from a strategy perspective.

Certainly not a club shop worker
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Old 9th September 2021, 10.33:47   #170-0 (permalink)
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Quote:
Originally Posted by JonoWafc View Post
He wasn’t responsible though was he?

The specific issue is related to the technology we use, and the lack of preparation and implementation of it. The roll out of ticketmaster and it’s efficacy and aligning with our processes is absolute a decision that falls on senior management from a strategy perspective.

Certainly not a club shop worker

Check the match day programme, he was “ Head of Ticketing “
Posted via mobile theme
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Old 9th September 2021, 10.41:21   #171-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by Get It Forward View Post
Check the match day programme, he was “ Head of Ticketing “
Posted via mobile theme
A title bestowed upon him, that in reality meant nothing.

Head of ticketing had nothing to do with, or any input into, the choice of the Ticketmaster system. Saddled with a new and unfamiliar system he was also the only one to be trained on it, so when he finally took a day off after working flat out over many long days, his phone was being constantly rung when the system went down on the Sunday before the bank holiday game.
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