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Old 7th September 2021, 18.45:12   #51-0 (permalink)
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Default Re: Dan Sear

If many thought the last few months customer service was poor, well itís about to get a damn sight worse as it was mostly Dan who fixed peopleís issues. Letís see how the commercial issues are in four weeks.
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Old 7th September 2021, 18.49:28   #52-0 (permalink)
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Default Re: Dan Sear

From what Iíve seen, he appears to be the only one who knows how to actually do anything. Good luck Dan.
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Old 7th September 2021, 18.49:37   #53-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by standman View Post
If many thought the last few months customer service was poor, well itís about to get a damn sight worse as it was mostly Dan who fixed peopleís issues. Letís see how the commercial issues are in four weeks.
It isnít really customer service issues, itís having good robust policies, systems and processes for things like ticket sales, but itís been a pile of dog turd all the way through with people having to firefight rather than follow a system, the problem starts at the top, and as usual sh.t rolls downhill.
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Old 7th September 2021, 18.54:06   #54-0 (permalink)
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Originally Posted by Liverpool Red View Post
The commercial side of things has been disappointing so far. The gin sales, the shirt sales and most recently the ticketing issues. Although I am talking from a position of ignorance, from the outside looking in, it seems they are massively under staffed and struggling to run a rapidly growing business with the WST infrastructure. Hopefully, they will hire some staff quickly and the customer service issues will be nipped in the bud. This is not a criticism of the new regime because on the playing side, things have improved so much.
The commercial side has had issues for years - Pre takeover heard few stories of potential sponsors not getting responses to emails !
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Old 7th September 2021, 18.55:34   #55-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by oldtimer View Post
Maybe the people at the top are being professional but those down the line have been used to amateur ways?
I fear you may be right.

I also think that a lot of responses on here are being deliberately led by a few dissenting voices opposed to the club moving forward and them losing their influence and status.
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Old 7th September 2021, 18.59:43   #56-0 (permalink)
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Default Re: Dan Sear

It's a massive fliping joke if Dan has been shoved aside due to the incompetence of those above him.

If this is fleur passing the buck, then it's totally unnacceptable.
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Old 7th September 2021, 19.00:07   #57-0 (permalink)
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Default Re: Dan Sear

He's a very pleasant lad ,surely he's not been working alone on these issues.

Having said that, I've had an issue with my season ticket since first day on sale. Still unresolved.
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Old 7th September 2021, 19.01:59   #58-0 (permalink)
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Default Re: Dan Sear

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Originally Posted by WXMWELSH85 View Post
The commercial side has had issues for years - Pre takeover heard few stories of potential sponsors not getting responses to emails !
This happened to our company.

We had emailed enquiring, agreed a price, then Geoff Scott stopped replying. Even chased him and no reply.

Behind the scenes at the club has been a total waste of space.
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Old 7th September 2021, 19.03:03   #59-0 (permalink)
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Default Re: Dan Sear

Love to know what Fleur has actually done since she’s been here.
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Old 7th September 2021, 19.04:23   #60-0 (permalink)
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Default Re: Dan Sear

If the replies on his Twitter and comments are anything to go by he should be snapped up!

Dan - if you happen to read this and are at a loose end, get in touch.
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