Dan Sear

[standman]

If many thought the last few months customer service was poor, well it’s about to get a damn sight worse as it was mostly Dan who fixed people’s issues. Let’s see how the commercial issues are in four weeks.

[louisleftboot]

From what I’ve seen, he appears to be the only one who knows how to actually do anything. Good luck Dan.

[stevewxm]

Originally Posted by standman

If many thought the last few months customer service was poor, well it’s about to get a damn sight worse as it was mostly Dan who fixed people’s issues. Let’s see how the commercial issues are in four weeks.

It isn’t really customer service issues, it’s having good robust policies, systems and processes for things like ticket sales, but it’s been a pile of dog turd all the way through with people having to firefight rather than follow a system, the problem starts at the top, and as usual sh.t rolls downhill.

[WXMWELSH85]

Originally Posted by Liverpool Red

The commercial side of things has been disappointing so far. The gin sales, the shirt sales and most recently the ticketing issues. Although I am talking from a position of ignorance, from the outside looking in, it seems they are massively under staffed and struggling to run a rapidly growing business with the WST infrastructure. Hopefully, they will hire some staff quickly and the customer service issues will be nipped in the bud. This is not a criticism of the new regime because on the playing side, things have improved so much.

The commercial side has had issues for years - Pre takeover heard few stories of potential sponsors not getting responses to emails !

[Jose]

Originally Posted by oldtimer

Maybe the people at the top are being professional but those down the line have been used to amateur ways?

I fear you may be right.

I also think that a lot of responses on here are being deliberately led by a few dissenting voices opposed to the club moving forward and them losing their influence and status.

[-luke]

It's a massive fliping joke if Dan has been shoved aside due to the incompetence of those above him.

If this is fleur passing the buck, then it's totally unnacceptable.

[marinman]

He's a very pleasant lad ,surely he's not been working alone on these issues.

Having said that, I've had an issue with my season ticket since first day on sale. Still unresolved.

[diablo1981]

Originally Posted by WXMWELSH85

The commercial side has had issues for years - Pre takeover heard few stories of potential sponsors not getting responses to emails !

This happened to our company.

We had emailed enquiring, agreed a price, then Geoff Scott stopped replying. Even chased him and no reply.

Behind the scenes at the club has been a total waste of space.

[diablo1981]

Love to know what Fleur has actually done since she’s been here.

[mattw]

If the replies on his Twitter and comments are anything to go by he should be snapped up!

Dan - if you happen to read this and are at a loose end, get in touch.
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