Dan Sear

[Old Paddock Man]

Originally Posted by EnglishRed

Is it not the case though that we've got the same staff, with the same capacity etc as pre-takeover, but the demand for tickets, shirts etc has doubled (and more)

When I went to get my ticket (5 minutes no issues) the staff I dealt with were all volunteers. They were doing the best they could (amd fair play to them for doing it) but are going to struggle at times.

Changing that sort of thing is going to take some time id have thought?

Same number of Indians- maybe less given the withdrawal of many knowledgable volunteers -but we’ve got plenty more highly paid Chiefs. It’s the latter who have cocked up big time on the ticketing, shirts and gin fronts. Just hope that Dan isn’t being made the fall guy.

[Birdy]

Originally Posted by Bad Attitude

It will all come out in the documentary.
All I know is that I've received emails at some ungodly hours from Dan, so he's been putting the hours in that's for sure.
As for FR, I don't see a CEO from what I've seen so far - maybe an office manager (which would be a start I suppose)

Maybe his hands were tied due to the shite back office systems we have but it sounds like he needed to work smarter not harder.

[wrexhamandy]

Originally Posted by EnglishRed

Is it not the case though that we've got the same staff, with the same capacity etc as pre-takeover, but the demand for tickets, shirts etc has doubled (and more)

When I went to get my ticket (5 minutes no issues) the staff I dealt with were all volunteers. They were doing the best they could (amd fair play to them for doing it) but are going to struggle at times.

Changing that sort of thing is going to take some time id have thought?

I received a response saying how hugely busy they’ve been and the long hours they’ve been working. Evidently understaffed and it’s affecting customer service.

I said it before, why not just hire a load of office temps for a couple of months to help get through the orders and queries? We are not skint.

[panda23]

Originally Posted by Birdy

Maybe his hands were tied due to the shite back office systems we have but it sounds like he needed to work smarter not harder.

Deary me

[redknight]

Must be honest hardly hear from FR not sure what I expected from CEO... We obviously hear lot more from Kerr.. Just don't know who's doing what behind the scenes..
Massively surprised Jeff Scott is still there.. Was a dinosaur and inept when we had little exposure and commercial pull. Thought we'd bring in someone who was bit more innovative to push on

[mold road trendy]

Top lad is Dan , and I wish him all the best for future n hopefully he has job lined up n not been pushed out by stress of role n grief from higher up. All the staff deserve pay rise for the increase in their workloads IMO too. Cheers for ur hardwork & help over the years Dan

[GarryOggy]

Originally Posted by wreck's 'em

They’ve just been overwhelmed, severely understaffed, I think we all know the reasons behind that. I was there on Friday, continuous flow of people joining the queue, the phone never stopped ringing, but they can’t deal with the demand.

The hype and publicity around everything related to Wrexham Afc is ridiculous. People need to calm down and chill out. The genuine queries of people not having shirts/gin delivered since launch are being buried under the avalanche of other nonsense.

[Vorporix]

Originally Posted by redknight

Must be honest hardly hear from FR not sure what I expected from CEO... We obviously hear lot more from Kerr.. Just don't know who's doing what behind the scenes..
Massively surprised Jeff Scott is still there.. Was a dinosaur and inept when we had little exposure and commercial pull. Thought we'd bring in someone who was bit more innovative to push on

Always found Jeff extremely helpful and flexible - always answers my e-mails as well.......

[Prodigal Dragon]

Originally Posted by GarryOggy

The hype and publicity around everything related to Wrexham Afc is ridiculous. People need to calm down and chill out. The genuine queries of people not having shirts/gin delivered since launch are being buried under the avalanche of other nonsense.

Who, in your opinion, is doing the burying? And why?

The club is still undergoing an administrative review and change as we transition from the WST model to that demanded by R&R and their executive and management team. Change is never easy, especially when it has to be introduced whilst still having to learn about the business and manage it effectively.

The demand for tickets and produce is enormous, and has clearly challenged the club to deliver timely and effectively. Clearly, many of the reasons for the cock-ups are beyond the club’s control, but we fans will inevitably look at how our club is being managed. Those who say it is no longer our concern miss the point. This is not Waitrose or B&Q we are supporting with our time and money; it’s Wrexham AFC. There is no alternative for the regular supporters, but there are Premier League alternatives for those we are trying to pry away from BT Sport, Sky or Old Trafford.

The club needs someone dedicated to creating and maintaining a data-base of fans, and ensuring it is compatible with the ‘ticketmaster’ software. The fact that other clubs have had similar issues suggests the problem is mostly with their software. Certainly the UI is poorly designed and frustrating, whenever folk can actually access it. Why was ticketmaster chosen ahead of other systems? Who was responsible for asking the technical questions? And who signed up to it? We may be over the ST hump, but the match-day purchase of remaining tickets needs resolving ASAP.

Dan Sear may have been responsible for some aspects of the ticketing fiasco, but I cannot believe he is the one accountable for it. Again, it’s a concern we are losing someone most fans trust when the club is clearly operating at ‘maxi-chat’ and with too few staff.

Finally, the recent update from the club is welcome, suggesting someone is finally communicating effectively with the fan-base. That is a welcome, positive and necessary act! Saturday will see a very large crowd at the Racecourse. Let’s hope the staff numbers have been increased behind the various bars because folk will demand good service ahead of a good, winning performance on the pitch. Success cannot be guaranteed, but poor service cannot be tolerated!