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Old 13th September 2021, 11.41:47   #11-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Sarcasm at its finest Percy.

So do we keep going on making balls up after balls up?

Who should be sorting the issues out?

Would you like to enlighten me and others to who we should be forwarding our concerns / complaints onto ?

Thanks In advance
There are a couple of valid issues but 95% is waffle Iím afraid. Out of interest, did you vote for or against the takeover?
Old 13th September 2021, 11.46:21   #12-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by Percy Sugden View Post
There are a couple of valid issues but 95% is waffle Iím afraid. Out of interest, did you vote for or against the takeover?
Whatís that got to do with anything how I voted?

But okay if it makes you happy I voted for the takeover.

All I know is that if wst made these mistakes oh you wouldnít hear the last of it.

I myself personally havenít been a big fan of the wst for the 2 or so years before the takeover but always look back on some good moments they achieved since the moss days.
Old 13th September 2021, 11.48:15   #13-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you donít have them in stock.
*Gin being sold online when you donít have it in stock.
*Gin being sold cheaper in Morrisonís Supermarkets in Wales than the club even though the club is meant to have exclusive rights.
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasnít even arrived so they have to come back. Then they get sent out in post then not received so more long queues.
*Selling away match tickets without giving any priority to Season ticket holders.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid.
*Bottles being sold for same price as pints at Saturdays game v Woking.
*Persons in positions at the club that donít reply to supporters emails.
*Person in position at the club has left - own accord or pushed?
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday.

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts.

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.

You may say that these are ďteethingĒ issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I donít have an answer apart from hoping someone can get the message sent to someone else.
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Old 13th September 2021, 11.48:34   #14-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Sarcasm at its finest Percy.

So do we keep going on making balls up after balls up?

Who should be sorting the issues out?

Would you like to enlighten me and others to who we should be forwarding our concerns / complaints onto ?

Thanks In advance
The CEO is the focus, but when did you email her?

You are probably not the only complainant, so she and her team should be focusing on identifying the issues and understanding why it went so wrong before creating good processes to minimise the chances of a recurrence.

Better that than wasting her time acknowledging the issues rather than fixing them. If she ignores the issues ó seems highly unlikely ó or cannot resolve them then her boss HR needs to give her a verbal warning. She is paid to think big picture and delegate, not get into the weeds!
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Old 13th September 2021, 11.51:03   #15-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by Prodigal Dragon View Post
The CEO is the focus, but when did you email her?

You are probably not the only complainant, so she and her team should be focusing on identifying the issues and understanding why it went so wrong before creating good processes to minimise the chances of a recurrence.

Better that than wasting her time acknowledging the issues rather than fixing them. If she ignores the issues ó seems highly unlikely ó or cannot resolve them then her boss HR needs to give her a verbal warning. She is paid to think big picture and delegate, not get into the weeds!
Saturday evening but have emailed everything bar the bottles being charged as pint cost week prior.
Old 13th September 2021, 11.55:17   #16-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you donít have them in stock. Not sure why this is an issue
*Gin being sold online when you donít have it in stock. Again not really an issue, just donít buy it
*Gin being sold cheaper in Morrisonís Supermarkets in Wales than the club even though the club is meant to have exclusive rights. Not sure where itís been stated club are selling it exclusively
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasnít even arrived so they have to come back. Then they get sent out in post then not received so more long queues. Agree this has been poor
*Selling away match tickets without giving any priority to Season ticket holders. Maybe there should be priority to season ticket holders but again you need to keep up with when they are going on sale.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid. WST issue surely?
*Bottles being sold for same price as pints at Saturdays game v Woking. Lol
*Persons in positions at the club that donít reply to supporters emails. Is possibly an issue but it seems an isolated number of people on here that have an issue
*Person in position at the club has left - own accord or pushed? Lol. If only there was the same outcry when joey left
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday. As opposed to the WST coverups?

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts. More tickets sold than in any year I can remember and a team to get you out of your seat for the first time since the Morrell/Saunders daysÖ just how long can this go on?

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.lol

You may say that these are ďteethingĒ issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I donít have an answer apart from hoping someone can get the message sent to someone else.
Quote:
Originally Posted by MichaelP View Post
Whatís that got to do with anything how I voted?

But okay if it makes you happy I voted for the takeover.

All I know is that if wst made these mistakes oh you wouldnít hear the last of it.

I myself personally havenít been a big fan of the wst for the 2 or so years before the takeover but always look back on some good moments they achieved since the moss days.
Could you run through the WST achievements for me?

Last edited by Percy Sugden; 13th September 2021 at 11.58:28..
Old 13th September 2021, 11.58:28   #17-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Saturday evening but have emailed everything bar the bottles being charged as pint cost week prior.
I would give her some more time. Expecting an answer so soon is a bit unrealistic.
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Old 13th September 2021, 11.59:25   #18-0 (permalink)
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Default Re: Email to Fleur and Geoff

It does seem to me that they want the football in order first, this kind of stuff is not priority number one.
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Old 13th September 2021, 12.12:09   #19-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by Percy Sugden View Post
Could you run through the WST achievements for me?

To expand on the drinks part of the email. A friend pointed out at the game that there was a4 piece of paper saying that Wrexham Pints [ draught ] was £4

Whereas then when the draught ran out the staff were passing off the bottles which is less volume as the same price. Would you be happy if say you were at a bar / pub and you got charged the exact same price for something that isnít what you were expecting . Thatís fine though eh ?

What have the wst done well?

*Took over the club and got it making money.
*Won the FA trophy.
*Got to another FA trophy final which wasnít as good as first one of course.
*Got to the playoff final and on another day could of won it.
*98 point total in one season.
*2 FA cup 3rd rounds and on both occasions we could of got to the 4th round had it not been the last 15 minutes of stoke game and penalties of brighton replay game.
*Secured a lease for the ground with Glyndwr.
*Managed to obtain a full Welsh international game in a long time.
*Never in debt.
*Season tickets arrived without having to repeatedly queue up for them.
*Merchandise arrived and didnít have to wait long timescales after paying.
*Felt part of the club in regards to being able to drink in the cent / 1864 which you cannot now unless you wave your money around.
*Attracted music artists to the ground- notably Stereophonics x 2.

Not bad for a supporter run club.
Old 13th September 2021, 12.14:47   #20-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
To expand on the drinks part of the email. A friend pointed out at the game that there was a4 piece of paper saying that Wrexham Pints [ draught ] was £4

Whereas then when the draught ran out the staff were passing off the bottles which is less volume as the same price. Would you be happy if say you were at a bar / pub and you got charged the exact same price for something that isnít what you were expecting . Thatís fine though eh ?

What have the wst done well?

*Took over the club and got it making money.
*Won the FA trophy.
*Got to another FA trophy final which wasnít as good as first one of course.
*Got to the playoff final and on another day could of won it.
*98 point total in one season.
*2 FA cup 3rd rounds and on both occasions we could of got to the 4th round had it not been the last 15 minutes of stoke game and penalties of brighton replay game.
*Secured a lease for the ground with Glyndwr.
*Managed to obtain a full Welsh international game in a long time.
*Never in debt.
*Season tickets arrived without having to repeatedly queue up for them.
*Merchandise arrived and didnít have to wait long timescales after paying.
*Felt part of the club in regards to being able to drink in the cent / 1864 which you cannot now unless you wave your money around.
*Attracted music artists to the ground- notably Stereophonics x 2.

Not bad for a supporter run club.
Quote:
Originally Posted by MichaelP View Post
Yes floodlight repairs would be good too but thought we had Barlows maintaining these ? Seen them at the ground at the Notts County game. Unsure if they were at the Woking game as wasnít personally in attendance.
Why all the complaints if you werenít even there?

Folk might label you a WUM if you arenít careful!
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