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Old 13th September 2021, 11.41:26   #10-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Sarcasm at its finest Percy.

So do we keep going on making balls up after balls up?

Who should be sorting the issues out?

Would you like to enlighten me and others to who we should be forwarding our concerns / complaints onto ?

Thanks In advance
Seemed like a fair e-mail and the issues are hardly trivial if the club wants to be considered a professional.

Perhaps there are some fans who would be happy for the club to take a dump on their doorstep.
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Old 13th September 2021, 11.41:47   #11-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Sarcasm at its finest Percy.

So do we keep going on making balls up after balls up?

Who should be sorting the issues out?

Would you like to enlighten me and others to who we should be forwarding our concerns / complaints onto ?

Thanks In advance
There are a couple of valid issues but 95% is waffle I’m afraid. Out of interest, did you vote for or against the takeover?
Old 13th September 2021, 11.46:21   #12-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by Percy Sugden View Post
There are a couple of valid issues but 95% is waffle I’m afraid. Out of interest, did you vote for or against the takeover?
What’s that got to do with anything how I voted?

But okay if it makes you happy I voted for the takeover.

All I know is that if wst made these mistakes oh you wouldn’t hear the last of it.

I myself personally haven’t been a big fan of the wst for the 2 or so years before the takeover but always look back on some good moments they achieved since the moss days.
Old 13th September 2021, 11.48:15   #13-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you don’t have them in stock.
*Gin being sold online when you don’t have it in stock.
*Gin being sold cheaper in Morrison’s Supermarkets in Wales than the club even though the club is meant to have exclusive rights.
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasn’t even arrived so they have to come back. Then they get sent out in post then not received so more long queues.
*Selling away match tickets without giving any priority to Season ticket holders.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid.
*Bottles being sold for same price as pints at Saturdays game v Woking.
*Persons in positions at the club that don’t reply to supporters emails.
*Person in position at the club has left - own accord or pushed?
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday.

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts.

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.

You may say that these are “teething” issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I don’t have an answer apart from hoping someone can get the message sent to someone else.
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Old 13th September 2021, 11.48:34   #14-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Sarcasm at its finest Percy.

So do we keep going on making balls up after balls up?

Who should be sorting the issues out?

Would you like to enlighten me and others to who we should be forwarding our concerns / complaints onto ?

Thanks In advance
The CEO is the focus, but when did you email her?

You are probably not the only complainant, so she and her team should be focusing on identifying the issues and understanding why it went so wrong before creating good processes to minimise the chances of a recurrence.

Better that than wasting her time acknowledging the issues rather than fixing them. If she ignores the issues — seems highly unlikely — or cannot resolve them then her boss HR needs to give her a verbal warning. She is paid to think big picture and delegate, not get into the weeds!
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Old 13th September 2021, 11.51:03   #15-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by Prodigal Dragon View Post
The CEO is the focus, but when did you email her?

You are probably not the only complainant, so she and her team should be focusing on identifying the issues and understanding why it went so wrong before creating good processes to minimise the chances of a recurrence.

Better that than wasting her time acknowledging the issues rather than fixing them. If she ignores the issues — seems highly unlikely — or cannot resolve them then her boss HR needs to give her a verbal warning. She is paid to think big picture and delegate, not get into the weeds!
Saturday evening but have emailed everything bar the bottles being charged as pint cost week prior.
Old 13th September 2021, 11.55:17   #16-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you don’t have them in stock. Not sure why this is an issue
*Gin being sold online when you don’t have it in stock. Again not really an issue, just don’t buy it
*Gin being sold cheaper in Morrison’s Supermarkets in Wales than the club even though the club is meant to have exclusive rights. Not sure where it’s been stated club are selling it exclusively
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasn’t even arrived so they have to come back. Then they get sent out in post then not received so more long queues. Agree this has been poor
*Selling away match tickets without giving any priority to Season ticket holders. Maybe there should be priority to season ticket holders but again you need to keep up with when they are going on sale.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid. WST issue surely?
*Bottles being sold for same price as pints at Saturdays game v Woking. Lol
*Persons in positions at the club that don’t reply to supporters emails. Is possibly an issue but it seems an isolated number of people on here that have an issue
*Person in position at the club has left - own accord or pushed? Lol. If only there was the same outcry when joey left
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday. As opposed to the WST coverups?

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts. More tickets sold than in any year I can remember and a team to get you out of your seat for the first time since the Morrell/Saunders days… just how long can this go on?

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.lol

You may say that these are “teething” issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I don’t have an answer apart from hoping someone can get the message sent to someone else.
Quote:
Originally Posted by MichaelP View Post
What’s that got to do with anything how I voted?

But okay if it makes you happy I voted for the takeover.

All I know is that if wst made these mistakes oh you wouldn’t hear the last of it.

I myself personally haven’t been a big fan of the wst for the 2 or so years before the takeover but always look back on some good moments they achieved since the moss days.
Could you run through the WST achievements for me?

Last edited by Percy Sugden; 13th September 2021 at 11.58:28..
Old 13th September 2021, 11.58:28   #17-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Saturday evening but have emailed everything bar the bottles being charged as pint cost week prior.
I would give her some more time. Expecting an answer so soon is a bit unrealistic.
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Old 13th September 2021, 11.59:25   #18-0 (permalink)
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Default Re: Email to Fleur and Geoff

It does seem to me that they want the football in order first, this kind of stuff is not priority number one.
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