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Old 13th September 2021, 13.02:00   #51-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by DenbighRed View Post
Don't get me wrong, plenty to complain about at the moment, but I feel we should give FR a little time before being too critical.

She's taken over a club that's going through a massive scale-up. It's all relative, but how many other clubs would have almost trebled the number of season ticket holders from the previous year, more than trebled shirt sales, seen some of the biggest companies in the world come on board as sponsors?

It's very difficult to put together a team capable of dealing with all this overnight.

Let her get her feet under the table.
She’s been here long enough to get her feet under the table.
Old 13th September 2021, 13.04:41   #52-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by DenbighRed View Post
Don't get me wrong, plenty to complain about at the moment, but I feel we should give FR a little time before being too critical.

She's taken over a club that's going through a massive scale-up. It's all relative, but how many other clubs would have almost trebled the number of season ticket holders from the previous year, more than trebled shirt sales, seen some of the biggest companies in the world come on board as sponsors?

It's very difficult to put together a team capable of dealing with all this overnight.

Let her get her feet under the table.
That is it, when did she start the job, 01 June, Rome was not built in a day.
I have no doubt he makes valid points but as others say, patience.

Last edited by t1954; 13th September 2021 at 13.07:47..
Old 13th September 2021, 13.06:05   #53-0 (permalink)
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Default Re: Email to Fleur and Geoff

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Originally Posted by MichaelP View Post
And you wouldn’t have a club if the wst and the fans done their job all those years ago. Give your head a wobble
Haha I thought the 31 idiots would have got over it by now, obviously not. Dry you're eyes and move on if you don't like it.
Old 13th September 2021, 13.06:39   #54-0 (permalink)
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Default Re: Email to Fleur and Geoff

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Originally Posted by MichaelP View Post
She’s been here long enough to get her feet under the table.
105 days including weekends, really. Not long enough to buy the table never mind get your feet under.
Old 13th September 2021, 13.06:51   #55-0 (permalink)
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Default Re: Email to Fleur and Geoff

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Originally Posted by MichaelP View Post
She’s been here long enough to get her feet under the table.
Fair enough, but if that's the case she's brought on board Tiktok and Expedia as sponsors and in doing so brought in sponsorship revenue the likes of which we've never seen before. Which is what's allowing us to bring in Mullin, Tozer, Hayden etc.

You can't pin all the blame for everything that's wrong on her and not give credit for the good.

You can't really judge the job a Chief Exec is doing until they've brought in their own people anyway. Give her 6 months at least.
Old 13th September 2021, 13.09:56   #56-0 (permalink)
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Default Re: Email to Fleur and Geoff

All fair points Michael - and you didn't even mention the ticketing-system fiasco, and more importantly, the way in which it was handled.
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Old 13th September 2021, 13.14:03   #57-0 (permalink)
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Default Re: Email to Fleur and Geoff

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Fine, but how hard would it be to communicate with supporters. The longer it goes on without any sort of update the worse she looks.

I'm happy giving her time of course but she should at least come out and say the obvious issues are being addressed.
Fleur's becoming the new Tom Taylor
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Old 13th September 2021, 13.20:56   #58-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you don’t have them in stock.
*Gin being sold online when you don’t have it in stock.
*Gin being sold cheaper in Morrison’s Supermarkets in Wales than the club even though the club is meant to have exclusive rights.
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasn’t even arrived so they have to come back. Then they get sent out in post then not received so more long queues.
*Selling away match tickets without giving any priority to Season ticket holders.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid.
*Bottles being sold for same price as pints at Saturdays game v Woking.
*Persons in positions at the club that don’t reply to supporters emails.
*Person in position at the club has left - own accord or pushed?
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday.

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts.

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.

You may say that these are “teething” issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I don’t have an answer apart from hoping someone can get the message sent to someone else.

Cheers Karen
Old 13th September 2021, 13.38:13   #59-0 (permalink)
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Default Re: Email to Fleur and Geoff

A month ago I had a moan about the lack of physios at the club, especially after PP came out and said he wants his players to have good care and rehabilitation and injury prevention when he first joined. PP had been in charge for a few months at this point

What happened then? We appointed Kevin Mulholland, ex Southampton physio and current international physio. Who has also stripped the physio room to bring in top-level equipment.

People need to realise that things WILL get better but it takes time, you think things happen overnight, which they don’t.

Fleur, and the likes of Matt and Dan in the club shop, are not used to this kind of stuff, so give them time. I have all faith that they will sort everything out
Old 13th September 2021, 13.41:26   #60-0 (permalink)
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Default Re: Email to Fleur and Geoff

How about some off field positives ?

The Concourse' look loads better and the Kop advert is a massive improvement
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