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Old 13th September 2021, 13.57:01   #61-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Sheís been here long enough to get her feet under the table.
Get real. The club is a medium sized business undergoing massive growth, 100 days is a blink of an eye. Huge season ticket demand, overhaul of a stand, new pitch, massive transfer window - they are some of the things we know about, never mind the ones we donít.

And anyway, Iím sure sheís got some clear KPIs and targets in her performance management discussions with her line manager (Humphrey?) so if sheís really doing that badly I guess her services will be dispensed with.

Iíve said it before and Iíll say it again, if Fleur was Fred Iím not at all convinced this criticism would be mounting up in the same way.
Old 13th September 2021, 13.59:23   #62-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Matt has been off sick. Hope he is on the mend.
Dan no longer with club as has been documented on here. Hope things work out well for him.

Fleur needs a good kick up the arse.
Bet you didn't put that in your email!
Old 13th September 2021, 14.00:01   #63-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by NewportRoadEnd View Post
Get real. The club is a medium sized business undergoing massive growth, 100 days is a blink of an eye. Huge season ticket demand, overhaul of a stand, new pitch, massive transfer window - they are some of the things we know about, never mind the ones we donít.

And anyway, Iím sure sheís got some clear KPIs and targets in her performance management discussions with her line manager (Humphrey?) so if sheís really doing that badly I guess her services will be dispensed with.

Iíve said it before and Iíll say it again, if Fleur was Fred Iím not at all convinced this criticism would be mounting up in the same way.
Itís got nothing to do with if Itís a man ceo or woman ceo if they up to job great.

But to see someone who is not engaging with fans is very disappointing.
Old 13th September 2021, 14.01:21   #64-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you donít have them in stock.
*Gin being sold online when you donít have it in stock.
*Gin being sold cheaper in Morrisonís Supermarkets in Wales than the club even though the club is meant to have exclusive rights.
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasnít even arrived so they have to come back. Then they get sent out in post then not received so more long queues.
*Selling away match tickets without giving any priority to Season ticket holders.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid.
*Bottles being sold for same price as pints at Saturdays game v Woking.
*Persons in positions at the club that donít reply to supporters emails.
*Person in position at the club has left - own accord or pushed?
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday.

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts.

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.

You may say that these are ďteethingĒ issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I donít have an answer apart from hoping someone can get the message sent to someone else.
The communication has been poor. We can all see that.

Especially surrounding the ticketing. Although if I put my business head on they will probably just through Dan Sear under the bus (Dan was always great when I've spoken to him and its a real shame he's left.)

Unfortunately, some of you very valid points have been watered down by some points which are seen as nit picking, and some of which are comical.

*Shirts being sold online when you donít have them in stock. This is pretty common. A lot of businesses operate this way.
*Gin being sold online when you donít have it in stock. As above.
*Gin being sold cheaper in Morrisonís Supermarkets in Wales than the club even though the club is meant to have exclusive rights. I'd love to see the details of the exclusive rights?
*Selling away match tickets without giving any priority to Season ticket holders. Just because we have operated that way in the past. They have no obligation to do that.
*Bottles being sold for same price as pints at Saturdays game v Woking. So? The fact you added this is comical.
*Person in position at the club has left - own accord or pushed? None of our business.
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday. They have no obligation to provide this.


I'd also add the fact your a new member (4 days) and you've already posted well over 80 times which is over 18 times a day. Would lead me to believe

1) You have a clear agenda
2) Your clearly a duplicate user
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Old 13th September 2021, 14.02:41   #65-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Matt has been off sick. Hope he is on the mend.
Dan no longer with club as has been documented on here. Hope things work out well for him.

Fleur needs a good kick up the arse.
Top management style from the bone head manual...

Could you let us know where you sit with your Season Ticket? Some of us might want to swap ours to avoid sitting near a moaning Meldrew...
Old 13th September 2021, 14.04:31   #66-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Matt has been off sick. Hope he is on the mend.
Dan no longer with club as has been documented on here. Hope things work out well for him.

Fleur needs a good kick up the arse.
You need a kick in the head. You havenít got a clue what sheís does day to day.
Old 13th September 2021, 14.09:10   #67-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by LWR View Post
The communication has been poor. We can all see that.

Especially surrounding the ticketing. Although if I put my business head on they will probably just through Dan Sear under the bus (Dan was always great when I've spoken to him and its a real shame he's left.)

Unfortunately, some of you very valid points have been watered down by some points which are seen as nit picking, and some of which are comical.

*Shirts being sold online when you donít have them in stock. This is pretty common. A lot of businesses operate this way.
*Gin being sold online when you donít have it in stock. As above.
*Gin being sold cheaper in Morrisonís Supermarkets in Wales than the club even though the club is meant to have exclusive rights. I'd love to see the details of the exclusive rights?
*Selling away match tickets without giving any priority to Season ticket holders. Just because we have operated that way in the past. They have no obligation to do that.
*Bottles being sold for same price as pints at Saturdays game v Woking. So? The fact you added this is comical.
*Person in position at the club has left - own accord or pushed? None of our business.
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday. They have no obligation to provide this.


I'd also add the fact your a new member (4 days) and you've already posted well over 80 times which is over 18 times a day. Would lead me to believe

1) You have a clear agenda
2) Your clearly a duplicate user
He/She is certainly making their mark. I love the bit above the name that says new member- go easy on me. Fat chance of that happening after such an entry?
Old 13th September 2021, 14.15:54   #68-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you donít have them in stock.
*Gin being sold online when you donít have it in stock.
*Gin being sold cheaper in Morrisonís Supermarkets in Wales than the club even though the club is meant to have exclusive rights.
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasnít even arrived so they have to come back. Then they get sent out in post then not received so more long queues.
*Selling away match tickets without giving any priority to Season ticket holders.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid.
*Bottles being sold for same price as pints at Saturdays game v Woking.
*Persons in positions at the club that donít reply to supporters emails.
*Person in position at the club has left - own accord or pushed?
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday.

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts.

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.

You may say that these are ďteethingĒ issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I donít have an answer apart from hoping someone can get the message sent to someone else.


Old 13th September 2021, 14.24:49   #69-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by ruthinred View Post
How about some off field positives ?

The Concourse' look loads better and the Kop advert is a massive improvement
Steady on. MichaelP and his 30 mates don't want to hear about any positives. Complete weapons.
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Old 13th September 2021, 14.37:41   #70-0 (permalink)
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Default Re: Email to Fleur and Geoff

Most CEOs need at least an initial 90 days to come in and assess their organisation. From this any transition plan will be developed and delivered.

Fleur has joined an organisation which is seeing rapid growth in a short period of time and without the infrastructure to support it. No doubt she will bring in new people to support and the process to underpin the change required. Recruiting good candidates can take about 3 to 5 months and I expect she needs more experienced people around her.

I very much doubt the shirt provision and new ticketing system had anything to do with her. These may well have been inflight when she arrived.

We should be grateful for the new investment and the bright future ahead. However it seems since Gutterman and Hamilton Wrexham fans have needed a target to moan about.

For some people their only progression is transferring their moans from Spencer to Fleur.

We should give the new ownership team time and be grateful for what they’ve done so far. I think we’d all agree getting a competitive team on the pitch was their first priority and they’ve achieved this.
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