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Old 13th September 2021, 10.48:46   #1-0 (permalink)
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Default Email to Fleur and Geoff

Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you don’t have them in stock.
*Gin being sold online when you don’t have it in stock.
*Gin being sold cheaper in Morrison’s Supermarkets in Wales than the club even though the club is meant to have exclusive rights.
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasn’t even arrived so they have to come back. Then they get sent out in post then not received so more long queues.
*Selling away match tickets without giving any priority to Season ticket holders.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid.
*Bottles being sold for same price as pints at Saturdays game v Woking.
*Persons in positions at the club that don’t reply to supporters emails.
*Person in position at the club has left - own accord or pushed?
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday.

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts.

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.

You may say that these are “teething” issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I don’t have an answer apart from hoping someone can get the message sent to someone else.

Last edited by MichaelP; 13th September 2021 at 10.55:34..
Old 13th September 2021, 10.55:03   #2-0 (permalink)
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Default Re: Email to Fleur and Geoff

Lots of valid points that need fixing and the solutions communicated to the fan base.

The share refund is surely a WST issue, and they seem to have vanished into their own navel.

Would be interesting to see their response.
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Old 13th September 2021, 10.55:14   #3-0 (permalink)
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Default Re: Email to Fleur and Geoff

I would like to think things are continuously going on behind the scenes to rectify the issues we are encountering.
Some communication would be good to let us know, but going from completely volunteer run to a more professional approach isn't going to be something that happens overnight.
Add to that, increased demand and interest etc and it is no wonder things have cracked.

Not really an excuse as such as the powers that be should have predicted this but as long as we see improvement over the coming weeks then hopefully issues like these become rarer over the season..
Old 13th September 2021, 10.56:35   #4-0 (permalink)
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Default Re: Email to Fleur and Geoff

*shit tannoy
*no signs directing fans to toilets/shop in lower tier in far corner
*
Old 13th September 2021, 11.25:04   #5-0 (permalink)
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Default Re: Email to Fleur and Geoff

Some fair points and I do wonder how many read The Bleeder. Circulation is far from what it used to be.*

I doubt whether these grumbles will feature in the film - after all the film is what its all about.

* The club could use RP as a conduit to the fanbase.
Old 13th September 2021, 11.35:20   #6-0 (permalink)
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Default Re: Email to Fleur and Geoff

I’ve already complained to Fleur and she’s not bothered to reply so probably a waste of time unfortunately
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Old 13th September 2021, 11.35:46   #7-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Dear Fleur / to whom it concerns,

I would like to take the time to highlight some issues which you will already be aware of but seem to not be admitting / communicating with your customers.

This list is not exhaustive.

*Shirts being sold online when you don’t have them in stock.
*Gin being sold online when you don’t have it in stock.
*Gin being sold cheaper in Morrison’s Supermarkets in Wales than the club even though the club is meant to have exclusive rights.
*Getting supporters to stand in queues for their season tickets and then supporters finding out their season ticket hasn’t even arrived so they have to come back. Then they get sent out in post then not received so more long queues.
*Selling away match tickets without giving any priority to Season ticket holders.
*No news on when shares that have been paid into the club prior to takeover will be coming back to those who paid.
*Bottles being sold for same price as pints at Saturdays game v Woking.
*Persons in positions at the club that don’t reply to supporters emails.
*Person in position at the club has left - own accord or pushed?
*No open dialogue communication from the club apart from a weekly article in the Leader newspaper on a Thursday.

How much longer are we meant go be going on like this? The club is meant to becoming more professional since the new persons in posts.

Having advertising boards that alternate sponsors , attracting big name sponsors is all well and good but what about the basics communicating with your customers / supporters who quite frankly getting fed up.

You may say that these are “teething” issues. Well admit when you have messed up you will get more credit than hiding behind the volunteers who have to pick up the pieces.

Thank you for taking the time to read this email.

Michael P

* I have sent this email already to Fleur and Geoff but had no response as of yet. Whilst some will say why put it on a messageboard then? I don’t have an answer apart from hoping someone can get the message sent to someone else.
The dark clouds were a real hinderance on Saturday? Could you add this onto the email and ask if Fleur and Geoff can sort this for future games? Maybe hire a kite in the shape of a sun or something?

Cheers Mike….
Old 13th September 2021, 11.36:46   #8-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by JonoWafc View Post
I’ve already complained to Fleur and she’s not bothered to reply so probably a waste of time unfortunately
Why does that not surprise me.

Seems to be another one of those who’s happy to pick up their pay cheque without doing very little.
Old 13th September 2021, 11.38:38   #9-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by Percy Sugden View Post
The dark clouds were a real hinderance on Saturday? Could you add this onto the email and ask if Fleur and Geoff can sort this for future games? Maybe hire a kite in the shape of a sun or something?

Cheers Mike….
Sarcasm at its finest Percy.

So do we keep going on making balls up after balls up?

Who should be sorting the issues out?

Would you like to enlighten me and others to who we should be forwarding our concerns / complaints onto ?

Thanks In advance
Old 13th September 2021, 11.41:26   #10-0 (permalink)
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Default Re: Email to Fleur and Geoff

Quote:
Originally Posted by MichaelP View Post
Sarcasm at its finest Percy.

So do we keep going on making balls up after balls up?

Who should be sorting the issues out?

Would you like to enlighten me and others to who we should be forwarding our concerns / complaints onto ?

Thanks In advance
Seemed like a fair e-mail and the issues are hardly trivial if the club wants to be considered a professional.

Perhaps there are some fans who would be happy for the club to take a dump on their doorstep.
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