Ticket Purchasing Problems - RedPassion.co.uk

mrbluesky · 15th April 2022, 13.53:06

Anyone else had this problem?

I am a member, and am logged in, but when I try to buy members only tickets, I get a message indicating that I don't have the correct permissions.

Can anyone advise how best to get this resolved? Am I likely to get an answer if I email the ticket office?

Would appreciate guidance it if anyone knows how to get around this.

Thanks.

podders · 15th April 2022, 13.57:44

If you are trying to buy trophy tickets then they are still only open to season ticket holders.

mrbluesky · 15th April 2022, 14.01:04

No ... Southend tickets, which are members only at this stage.

podders · 15th April 2022, 20.58:01

Did you set up a new account on the eticketing website or click on activate membership when you created your account?

Bad Attitude · 15th April 2022, 21.14:51

Is there a chance that you have created more than one membership, using a different password? I've heard of people having 3 accounts but only 1 will have the ticketing permissions.

mrbluesky · 16th April 2022, 18.10:56

Thank you Podders ... failure to activate membership ... schoolboy error ... many thanks. Much appreciated.

noisy1 · 16th April 2022, 20.25:35

We are experiencing issues logging in, we can log in to my sons account on my tablet and yet I can't log in to his account on my phone, both android.
My son can't log in to it on his Iphone either. It's not a big issue as at least we can use the tablet.
Just thought others may have a similar problem, so may be worth trying a different bit of kit if you are.

Weird.

podders · 16th April 2022, 21.09:40

Quote:

Originally Posted by mrbluesky

Thank you Podders ... failure to activate membership ... schoolboy error ... many thanks. Much appreciated.

No worries, I had originally the same issue with my account!

moldred · 17th April 2022, 12.59:59

I'm having the same problem. I'm getting the message I don't have the correct permissions when trying to purchase southend tickets. I have activated my account.

15th April 2022, 13.53:06	#1-0 (permalink)
mrbluesky Trialist Joined: Jul 2012 Racecourse Spot: none given Real Name: none given Twitter: @	Ticket Purchasing Problems Anyone else had this problem? I am a member, and am logged in, but when I try to buy members only tickets, I get a message indicating that I don't have the correct permissions. Can anyone advise how best to get this resolved? Am I likely to get an answer if I email the ticket office? Would appreciate guidance it if anyone knows how to get around this. Thanks.

15th April 2022, 13.57:44	#2-0 (permalink)
podders Legend Joined: Oct 2004 Racecourse Spot: Anywhere I can get a ticket Real Name: Patrick Twitter: @	Re: Ticket Purchasing Problems If you are trying to buy trophy tickets then they are still only open to season ticket holders.

15th April 2022, 14.01:04	#3-0 (permalink)
mrbluesky Trialist Joined: Jul 2012 Racecourse Spot: none given Real Name: none given Twitter: @	Re: Ticket Purchasing Problems No ... Southend tickets, which are members only at this stage.

15th April 2022, 20.58:01	#4-0 (permalink)
podders Legend Joined: Oct 2004 Racecourse Spot: Anywhere I can get a ticket Real Name: Patrick Twitter: @	Re: Ticket Purchasing Problems Did you set up a new account on the eticketing website or click on activate membership when you created your account?

15th April 2022, 21.14:51	#5-0 (permalink)
Bad Attitude Squad Player Joined: Oct 2020 Racecourse Spot: MRS Real Name: none given Twitter: @	Re: Ticket Purchasing Problems Is there a chance that you have created more than one membership, using a different password? I've heard of people having 3 accounts but only 1 will have the ticketing permissions.

16th April 2022, 18.10:56	#6-0 (permalink)
mrbluesky Trialist Joined: Jul 2012 Racecourse Spot: none given Real Name: none given Twitter: @	Re: Ticket Purchasing Problems Thank you Podders ... failure to activate membership ... schoolboy error ... many thanks. Much appreciated.

16th April 2022, 20.25:35	#7-0 (permalink)
noisy1 Legend (info) Joined: Mar 2008 Racecourse Spot: Real Name: Twitter: @	Re: Ticket Purchasing Problems We are experiencing issues logging in, we can log in to my sons account on my tablet and yet I can't log in to his account on my phone, both android. My son can't log in to it on his Iphone either. It's not a big issue as at least we can use the tablet. Just thought others may have a similar problem, so may be worth trying a different bit of kit if you are. Weird.

17th April 2022, 12.59:59	#9-0 (permalink)
moldred Squad Player Joined: Mar 2010 Racecourse Spot: Real Name: Twitter: @	Re: Ticket Purchasing Problems I'm having the same problem. I'm getting the message I don't have the correct permissions when trying to purchase southend tickets. I have activated my account.